About Air Astana
Air Astana, with its base in Almaty, is the flag airline of Kazakhstan. Air Astana was founded on 29th August 2001 and has been operating since 15th May 2002. From its main hub at Almaty International Airport, Air Astana provides airline services to 64 destinations. These include some major cities in Kazakhstan and other countries such as the United Kingdom, Iran, India, France, Germany, Azerbaijan, Russia, the United Arab Emirates, and China, among others. BAE Systems PLC (49% stake) and Samruk-Kazyna (51%), which is the state-owned sovereign wealth fund of Kazakhstan, are the joint owners of the airline. The frequent flyer program of Air Astana for its loyal client base is Nomad Club.
| Air Astana Information | |
|---|---|
| Founded | 29 August 2001 |
| Commenced operations | 15 May 2002 |
| IATA | KC |
| ICAO | KZR |
| Hubs |
|
| Fleet size | 50 |
| Destinations | 91 |
| Callsign | ASTANALINE |
| Headquarters | Almaty, Kazakhstan |
| Website | airastana.com |
Air Astana UK Contact Details
The Air Astana London Ticket Office Helpline is + 44 (0) 20-7644 6112. Get in touch with the airline team to book the branded MYCHOICE fares on the Air Astana network. Air Astana has a variety of fares on its flights for you to take your pick from as per your requirements and preferences.
As far as international flights go, the airline has Economy and Business cabins. Under Economy Class, you can choose between Basic, Classic, and Plus. In Business cabins, you can select between Business Saver and Business Flex. Note, that each fare comes with its own set of conditions; thus, passengers are advised to study the conditions of the chosen fares beforehand.
Talk to the airline team to know more about the meals that the staff serves on board. The airline offers an assortment of meals to cater to your specific requirements. You can choose your special meal during the booking process. To order a special meal during the online booking process from the airline’s official website (www.airastana.com), you have to click on the “Make requests for seats and meals” tab under “Additional options” in Step 2 and follow by clicking on the “Next” tab to select your meal from the given options. Even you can order a special meal when booking your airline ticket from agents or booking agencies.
Among special meals, the airline serves diabetic meals, vegetarian vegan meals, bland meals, baby meals, dairy-free meals, and raw vegetarian meals – to list a few.
Get in touch with the Air Astana team even if you want to send your child alone on flights. As per the “Unaccompanied Minors” policy of the airline, parents can send children who are between 6 years and 15 years old on domestic and international flights. The airline takes responsibility for their well-being from the departure airport to the destination airport. If you’re sending an unaccompanied minor who is between the ages of 6 years and 11 years on an international flight, their ticket fare is 75% of the applicable adult fare. In the case of unaccompanied minors who are aged between 12 years and 15 years, they have to pay the adult fare as applicable.
When making your reservation for an unaccompanied minor, parents should fill in and submit the application form. They have to provide details of the person who will bring the minor to the departure airport and the person who will collect the minor at the arrival airport. The airline also requires you to provide other details such as the unaccompanied minor’s name and date of birth, relation to the passenger, telephone number, and email address, among others.
Even if you want information about “Infant Services” when travelling with your little one on a flight operated by Air Astana, you can reach out to the airline executives. The airline permits you to book bassinets for 1-year-old babies and younger ones on selected flights. The airline gifts kits to young passengers on outbound international flights from Kazakhstan that are more than 3 hours long. Moreover, the airline ensures that the young ones are kept entertained and well taken care of throughout the flight.
Air Astana UK Contact |
|
|---|---|
| Air Astana Call Center 24/7 | + 44 (0) 20-7644 6112 |
| Air Astana London Airport Helpline | +44 (0) 208 745 6432 |
| Air Astana Sales Consultant (Nomad Club Members Only) | +44 (0) 1293 – 874911 |
| Air Astana WhatsApp | +7 702 702 0074 |
Email Id: lhr.reservations@airastana.com / lhr.ticketdesk@airastana.com
To change a booking made online Email: call.centre@airastana.com
Air Astana Almaty Call Centre
Contact in Almaty: + 7 (727) 244 44 77
Contact in Astana: + 7 (717) 258 44 77
Alternative Contact: +7 702 702 44 77; +7 705 927 44 77
London Airport Office Address
Address: c/o ASC Handling Limited (UK), London Heathrow, Terminal 4, Departure Level, Ticket Pod 2, Zone A
Air Astana Head Office
Registered Almaty office
4A Zakarpatskaya street
Almaty 050039
Kazakhstan
Tel.: +7 (727) 258 41 35/36
Fax: +7 (727) 259 87 01
Nur-Sultan office
121 Kabanbay batyr street
Nur-Sultan 010000
Kazakhstan
Tel.: +7 (717) 255 44 74
Air Astana Official Website UK
| Air Astana UK Office Hours | |
|---|---|
| Monday | 09:00 – 17:00 |
| Tuesday | 09:00 – 17:00 |
| Wednesday | 09:00 – 17:00 |
| Thursday | 09:00 – 17:00 |
| Friday | 09:00 – 17:00 |
| Saturday | 09:00 – 17:00 |
| Sunday | 09:00 – 17:00 |
FAQs
Q. How do I contact Air Astana by phone?
A. you can get in touch with the Air Astana sales team, on the helpline + 44 (0) 20-7644 6112.
Q. Does Air Astana have WhatsApp?
A. Yes! Air Astana does have WhatsApp, +7 702 702 0074
Q. What is MySEAT?
A. MySEAT is a service that allows you to book paid seats with more convenient locations and additional characteristics. By paying for a seat, you can choose from a variety of options that offer greater comfort and convenience during your journey. These seats may include features such as extra legroom, wider seats, priority boarding, and more. Whether you’re travelling for business or pleasure, MySEAT can help you make the most of your journey with a range of premium seating options to choose from.
Disclaimer
Connectdesk.co.uk provides Air Astana-related details but the Top-listed Helpline is our help & sales team. Connectdesk.co.uk is not an airline or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.