Austrian Airlines Name Change

Austrian Airline Name Change/Correction

Errors in booking details can spill oil over the beautiful canvas of memories, you had aspired to create through your upcoming trip. A little typo in your name or an official change may seem tiny but can be problematic later. Well, coming straight with the remedy, Austrian Airlines offers a well-defined name change policy to help passengers correct these mistakes. We provide a detailed guide to the Austrian Airlines name change policy, making sure you have all the information needed to pack up for a seamless journey.

Criteria for Name Corrections:

– The ticket should have been issued by Australian Airlines.

– Changing only one name per ticket is allowed.

– Corrections ought to match the details in the passport.

– Applicable Tickets: Tickets issued on OS (257) documents.

– Applicable Flights: Flights operated by OS with OS marketing flight numbers.

Permitted Name Corrections

Name corrections are allowed only once and include:

1. Minor Spelling Errors: First and middle name: 1 or 2 letters of the first name and/or up to 2 letters of the middle name. Surname: up to 2 letters of the surname.
2. Nicknames: Correcting name by adding an official name and removing the nickname.
3. Inverted Names: The revision involving appropriate correction of the order of names: first/last.
4. Legal Name Changes: Because of marriage, divorce, gender change, etc.

Not Permitted Name Corrections

– A maximum change of 2 characters is allowed in the first, last, or middle name.

– Adding middle names or secondary names, or removing them altogether.

– Hyphenated surnames only if they have not been changed legally.

– Modification of titles ( i.e. Mr., Mrs., Dr., etc.).

– Changing the name of infants (INF) because of mistakes.

– Any request not mentioned under the heading “Permitted Name Corrections”.

Scenarios for Name Corrections

Scenario 1: Minor corrections: up to the removal of two characters

– Booking Channel: Any.

– What to Do:

1. Correct the name in the original PNR that was provided at the beginning of the issue.
2. The agent should issue another ticket and put in the endorsement box – “NAME CORRECTION”.

Scenario 2: Corrections involving more than two characters

 Corrections in Amadeus (1A).

– Booking Channel: Amadeus: 1A.

– What to Do:

1. Contact Lufthansa Group Agency Support in this regard to correct the name or contact customer care:+44 20 76608190
2. Simply, amend the ticket by writing “NAME CORRECTION” in the bar labelled Endorsement Box, then obtain a new ticket with the correct name.

Scenario 3: Other Booking Channels Major Corrections (more than 2 letters)

– Booking Channel: Apart from Amadeus (1A).

– What to Do:

1. Generate a new PNR having the right name of the passenger as well as the initial flight details.
2. Issuing a new ticket and in the Endorsement Box, write  “NAME CORRECTION”.

Scenario 4: Corrections with FQTV Element

– Booking Channel: Any, as long as it contains the FQTV element.

– What to Do:

1. If possible, remove the FQTV element and make the corrections on the original PNR’s name.
2. If accepted by the system, the applicant should re-enter the FQTV element.
3. If not possible, the client creates a new PNR and follows Scenario 3 from the instructions provided.

Scenario 5: SSR DOCS regarding works that have unpermitted corrections

– Booking Channel: Any.

– What to Do:

1. Insert the SSR DOCS with the appropriate name, matching the name in the passport of the traveler.
2. Make sure the passenger is advised to have a hard copy of the PNR coupled with SSR DOCS for the whole journey.

Important Notes

– It must state in the Endorsement Box- “NAME CORRECTION”

– As a result, ensure that PNRs of respective airlines and GDS are in harmony so that the segments remain confirmed (HK).

If required, for any help, you can always get in touch with the Lufthansa Group Agency Support or Austrian Airlines customer care: +44 20 76608190. 

Fees Associated with Name Changes

• It costs £21.50 to correct a name if name correction is being done after issuing the ticket.
• There is no fee for name changes in tickets that have not been issued.

Tips to Minimize Costs

• Act promptly upon discovering a name error to increase the chances of getting your name changed in the same PNR. This will help you avoid double expenditure for the same trip.
• Familiarize yourself with the fare rules associated with your ticket to make informed decisions.
• Convey all information clearly to the customer care representative.
• Make it a habit to crosscheck sensitive details, so that such instances are kept at bay in the future.

Name Change in a Nutshell

Austrian Airlines has laid down a strict and structured regulatory system for name changes. Minor changes are permitted and some of these alterations can be directly done by the travel agent, while slightly complex changes need you to contact the airline. Changing the name due to legal reasons will require you to be prepared with relevant documents. Changing the entire name or transferring the ticket is strictly prohibited by the airline. It is advised to go through the guidelines thoroughly and act accordingly. By following the above guidelines and acting promptly, passengers can smoothly sail through a name change or similar proceedings and enjoy a hassle-free journey.

Disclaimer
Connectdesk.co.uk provides Austrian Airlines Name Change Policy-related details but the Top-listed Helpline is our help & sales team. Connectdesk.co.uk is not an airline or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.