About Cathay Pacific Airways
Cathay Pacific Airways Limited (short name is Cathay Pacific) is the flag carrier of Hong Kong. The main hub and the head office of Cathay Pacific are based at Hong Kong International Airport. Sydney H. de Kantzow (an Australian) and Roy C. Farrell (an American) founded Cathay Pacific on 24th September 1946. Swire Pacific (42.3% stake) and Air China (28.2% stake) are the major shareholders of the airline as of March 2021.
Cathay Pacific flies to 88 destinations (with the inclusion of cargo and charter services) and covers 35 countries throughout Oceania, Europe, North America, Asia, and Africa. Cathay Pacific boasts of two frequent flyer programs: Marco Polo Club (loyalty program) and Asia Miles (travel reward program). The airline automatically enrolls members of Marco Club as Asia Miles members.
| Cathay Pacific Information | |
|---|---|
| Full Name | Cathay Pacific Airways Limited (CPA) |
| Founded | 24 September 1946 |
| IATA Code | CX |
| ICAO Code | CPA |
| Alliance | Oneworld |
| Destinations | 81 |
| Fleet size | 177 |
| Headquarters | Cathay City, Hong Kong International Airport |
| Website | www. cathaypacific.com |
Cathay Pacific UK Contact Details
The Cathay Pacific Airways United Kingdom Reservations Desk helpline is +44 20 7660 8992. Cathay Pacific operates flights to London Heathrow Airport and Manchester Airport within the UK. Passengers can choose among a variety of cabin classes when travelling with Cathay. First-class passengers can unwind in spacious seats doubling up as flat beds, in-seat entertainment, complimentary Wi-Fi connectivity, and a range of fine dining options. As a Business Class flyer, you can avail appetizing meals and refreshing drinks, unlimited internet connectivity, a host of entertainment channels, and luxury amenities. The Premium Economy cabin has luxury seats with reclining and adjustable headrest options, an advanced inflight entertainment system, and fast-speed Wi-Fi services. The Economy Class is equipped with ergonomically designed seats and state-of-the-art inflight entertainment and Wi-Fi systems. CX Hotline Phone UK +44 20 7660 8992.
The Cathay Pacific staff shares details about how to book flight tickets online, too. The airline permits you to book a maximum of 9 seats (both for adults and children) online. You can request the help desk agents for a receipt of your online transaction.
The airline team is also available if you need any passenger assistance. For any of your specific travel needs, the airline accepts your requests 48-72 hours before your flight departure. Also, the airport officials will want to verify your special assistance requirements via a checklist or medical clearance. If the airline personnel do not consider you fit to travel, you will not be allowed to board your flight. The airline will initiate a partial or full refund of your ticket in such cases.
Get in touch with the airline representatives to know about its services for elderly passengers, too. Only make sure to request for special assistance services in advance. The airline provides special assistance services before during, and after the flight.
The Cathay Pacific team is also available to provide information about your flight status. To know more about your passenger rights in cases of flight delays and cancellations, you can speak to the airline team as well.
If you learn that your flight has been cancelled or delayed, do not go to the airport as per your scheduled flight time. In the case of flight delays, you will receive information about the estimated time of departure. Proceed to the airport as per the check-in and boarding times as mentioned in the new departure time. When your flight is cancelled and you’re booked on a new flight, you must make a note of the new check-in and boarding times.
The Cathay Pacific staff shares details about how to book flight tickets online, too. The airline permits you to book a maximum of 9 seats (both for adults and children) online. You can request the helpdesk agents for a receipt of your online transaction.
| Cathay Pacific UK Contact | |
|---|---|
| Cathay Pacific Reservations Desk Phone | +44 20 7660 8992 |
| Cathay Pacific London Helpline | 0800 917 8260 |
| Cathay Pacific Manchester Contact Centre | (020) 8834 8888 |
| Cathay Pacific Diamond | 0800 05 60724 |
| Cathay Pacific Whatsapp | +852 2747 2747 |
Cathay Pacific Ticketing Office
Cathay Pacific Gatwick Office
London Gatwick Airport Address: Skybreak Ticket Desk, South Terminal, Gatwick Airport
Reservations Contact Telephone: 0800 917 8260 / 0044 2037881799
Baggage Services: +44 330 094 8860
Baggage Services Delayed / Damaged baggage:
Telephone: +44 330 094 8860
Email Id: LGW#BAG@cathaypacific.com
Cathay Pacific Heathrow Office
London Heathrow Airport Address: Ticket Desk, Area C, Terminal 3 Departures, Heathrow Airport
Reservations Contact Telephone: 0800 917 8260 / 0044 2037881799
Baggage Services: +44 (0) 208 745 0823/24
Delayed / Damaged baggage:
Helpline: +44 (0) 208 745 0823/24
Email ID: LHR_BAG@CATHAYPACIFIC.COM
Cathay Pacific Manchester Office
Manchester Airport Address: Dnata Ticket Desk, Terminal 2, Manchester Airport
Reservations Contact: 0800 917 8260 / 0044 2037881799
Baggage Services: +44 330 094 8861
Delayed / Damaged baggage:
Telephone: +44 330 094 8861
Email ID: MAN#BAG@cathaypacific.com
Cathay Pacific Seat Reservation
Cathay Pacific allows Economy Class travellers to reserve their seats in advance for a fee. You can choose among extra legroom seats, preferred seats, and regular seats. The Cathay Pacific seat selection service is available until the check-in service closes. You can book your seat at the time of booking, after purchasing your ticket, or during the check-in process. When you purchase your ticket via the Cathay Pacific website, you can choose your seat at the same time. Access the Cathay Pacific Manage Booking portal to reserve your seat after your ticket purchase. You can even select your seat during the check-in process when you check in online, at the airport check-in counter, or in self-service kiosks.
Cathay Pacific Check-In Information
Cathay Pacific passengers can check in to their flights in many ways: the website, the mobile app, airport self-service kiosks, or airport check-in counters. As a Cathay or one-world member, you can start to check in 48 hours before scheduled departure. Other flyers can avail the online check-in service starting 24 hours before flight departure. When you check in online via the website or mobile app, you can print your boarding pass or send it to your mobile to show to the airport authorities. If you have not selected your seat in advance, you can do so at the time of checking in to your flight. Flyers are advised to adhere to the check-in and boarding timelines to avoid any trouble. Moreover, you must be carrying all the relevant travel documents when you arrive at the airport.
Cathay Pacific Manage My Booking
The Cathay Pacific Manage My Booking portal is user-friendly, whereby you can update your booking with an array of flight-linked services. Cathay members can sign in to the Manage Booking portal via the airline home page with their Cathay member account and password. If you are not a Cathay member, you can retrieve your booking via the Manage Booking portal with your name and booking reference number or e-ticket number. Log in to your account to change your booking, view your flight status, update your contact info, order special meals, reserve your seat, rent a car, and book hotel rooms. Only passengers whose itineraries have at least one Cathay Pacific flight can use the airline Manage Booking service, irrespective of whether they have booked via the website or a travel agent.
Cathay Pacific Flight Cancellation Policy
There may be extraordinary circumstances due to which Cathay Pacific could cancel your flight. Passengers can opt for alternative travel arrangements or apply for a refund during such times. In some cases, the affected passenger may also be eligible for compensation when their flights are cancelled. In case you want to cancel your Cathay Pacific Airways reservation, go to the Manage Booking portal for the same. Start by signing in to your account and finding the relevant flight. Go ahead and tap the corresponding “Cancel Flight” option, after which the system will calculate and display the refund amount. Upon accepting the flight cancellation, you will receive an email containing all the related details.
Cathay Pacific Flight Change Policy
Cathay Pacific may be forced to change your flight because of technical or other issues. Here, the airline organizes alternative travel arrangements to take you to your destination. If the change is not acceptable to you, you can submit your refund request. There may also be times when you want to modify your Cathay Pacific reservation and you can use the “Manage Booking” portal to do so. You have to first sign in to your account and find the relevant flight. Go on to tap the corresponding “Change Flight” link, and thereafter, you have to follow the system instructions. In cases where the new flight costs more than the original flight, you have to pay the fare difference. In addition to that, the Carrier levies flight change fees as per your fare conditions.
Cathay Pacific Refund Policy
Cathay Pacific provides a full refund to passengers if they cancel their reservation within 24 hours of ticket purchase; however, the departure date has to be at least 7 days away for this benefit. If you cancel your reservation after the 24-hour window expiry, the airline processes refunds in accordance with your fare rules. In cases of cancelled or changed flights, the Carrier provides passengers a full refund if they do not accept the alternative travel arrangements. If you have purchased your ticket from the Cathay Pacific website, you can apply for a refund via the Manage Booking portal. The airline takes approximately 7 working days to process your refund request. Cathay Pacific has the right to make refunds in the same manner and currency as the original payment.
Cathay Pacific Baggage Allowance
Cathay Pacific computes your carry-on baggage and checked baggage allowance depending on your fare type.
All passengers can bring 1 item of carry-on baggage and 1 personal item. Where cabin baggage on Cathay Pacific flights is concerned, First Class passengers, Business Class ticketholders, and Premium Economy Class and Economy Class flyers can bring up to 15 kg, 10 kg, and 7 kg, respectively. Normally, your cabin baggage has to fit in the seat in front of you or in the overhead lockers in the cabin. If you bring cabin baggage exceeding your baggage allowance, you have to carry it in the aircraft hold for a charge.
As far as checked baggage on Cathay Pacific flights goes, each item of checked baggage does not have to exceed 32 kg. You are also required to attach a name tag to your checked baggage for easy identification. On most Cathay Pacific flights, the checked baggage allowance is given below:
First Class: 3 bags up to 32 kg each
Business Class: 2 bags up to 32 kg each
Premium Economy Class: 2 bags up to 25 kg each
Economy Class: 1 bag up to 23 kg
Important Links
Cathay Pacific Manage My Booking
Cathay Pacific online check-in
Cathay Pacific Official Website UK
Disclaimer
Connectdesk.co.uk provides Cathay Pacific-related details but the Top-listed Helpline is our help & sales team. Connectdesk.co.uk is not an airline or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.