About China Airlines
China Airlines is the flag air carrier of the Republic of China and is counted along with EVA Air among the two major airlines of China. The headquarters of China Airlines, CAL Park, is based within the premises of Taiwan Taoyuan International Airport, Dayuan Township, Taoyuan County. The airline serves over 100 countries to cover Oceania, North America, Europe, and Asia. The Taiwan-based China Airlines Group is the parent company of China Airlines. Also, the two sister airlines of China Airlines are Tigerair Taiwan and Mandarin Airlines. China Airlines was founded on 7 September 1959. Dynasty Flyer is the frequent flyer program of China Airlines for its loyal clients.
| China Airlines Information | |
|---|---|
| Full Name | China Airlines |
| Founded | 7 September 1959 |
| Commenced Operations | 16 December 1959 |
| IATA Code | CI |
| ICAO Code | CAL |
| Alliance | SkyTeam |
| Destinations | 102 |
| Fleet size | 83 |
| Headquarters | CAL Park, Dayuan, Taoyuan City, Taiwan |
| Website | www.china-airlines.com |
China Airlines UK Contact Details
The China Airlines (CAL) United Kingdom Branch Office helpline is 0044-208-587-3688, the Fax number is 0044-208-848-8396, and the Service Hotline is 0044-20-7644-6110. Talk to the CAL team to book your flight tickets to and from the UK. You can also make your reservations via the Book & Purchase system on the China Airlines website or contact a travel agent. At the time of booking your ticket, you have to share details including your name and contact numbers. Once you complete your reservation, the airline team will tell you the deadline to purchase your ticket. After your ticket purchase, your CAL flight booking gets confirmed. For long-haul flights to and from Europe, you can choose among various fares, including Economy Class (Basic, Standard, and Flex), Premium Economy Class (Basic, Standard, and Flex), and Business Class (Basic, Standard, and Flex).
You can reach out to the airline staff to learn more about its Special Assistance Services. Note that the airline crew members provide inflight assistance to disabled passengers. Most aircraft of the airline even have onboard wheelchairs to make disabled passengers mobile on board. Also, passengers with disabilities can rely on flight attendants to reach their seats on the flight during boarding and disembark upon landing. Moreover, the aircraft toilets are equipped with handrails, service bells, and no-skid floors for the convenience of passengers with disabilities. However, if you require wheelchair assistance in the cabin or aircraft, you must inform the airline team at least 24 hours before flight departure. Upon booking a wheelchair, you must contact the airline authorities at the airport. Even you can use your wheelchair to reach the boarding gate.
The airline representatives also provide information on the special meals that are served on board. You can call the airline personnel to book a special meal. The airline offers a host of options in Vegetarian meals, Religious meals, and Nurture meals. In addition, the airline processes your request for a Baby/Child meal. The airline serves Baby meals for infants below the age of 2 years and Child meals for youngsters within the 2-6 years age range.
You can get in touch with the China Airlines team to know more about cancelling and rebooking your flight tickets, too. The airline charges for any flight changes and the fare difference as per your ticket rules if you want to reuse your ticket. On the other hand, to get a refund on your ticket, you have to pay a refund fee. You are permitted to cancel your bookings made via all channels via the official website of the airline at least 1 hour before flight departure.
The airline officials also guide you on the different Inflight entertainment modes that are accessible on board. As part of the inflight entertainment of China Airlines, you can watch television shows and movies or listen to music or play games. Only you have to connect your mobile phone or tablet to the “Fantasy Sky” platform to enjoy the various entertainment services.
| China Airlines UK Contact | |
|---|---|
| China Airlines UK Reservations Desk Phone | +44 20-8587-3688 |
| China Airlines London Help Center | 0044-20-7644-6110 |
| China Airlines Fax | +44 20-8848-8396 |
Email ID: LONRES.CI@aviareps.com
China Airlines London Office
Address: Minstrel House, 1F, 2 Chapel Place, Rivington Street, London, EC2A 3DQ
China Airlines Seat Reservation
China Airlines provides flyers with the option of pre-selecting their seats. Depending on your fare type, you can reserve your seat for free or at a fee. Business Cabin and Premium Economy Cabin (Standard and Flex) passengers can book their seats free of charge. As an Economy cabin ticketholder, you can choose among Extra Comfort seats, Preferred seats, and Standard seats. If you do not avail the advanced seat selection service, you can select your seat at no cost via the online check-in facility that opens 48 hours before flight departure. You can pre-select your seat on China Airlines flights via the airline website, mobile app, or Contact Centre.
China Airlines Check-In Information
When flying with China Airlines, you can check in to your flight via online check-in or at the airport counter/self-service kiosks. The China Airlines web check-in service is open between 48 hours and 60 minutes before flight departure. You will require your booking information to access the China Airlines online check-in system. Passengers are also advised to collect their boarding passes and check-in their baggage at least 1 hour before departure time. In case you are checking in at the airport, make sure to have your passport (having at least 6 months validity), E-ticket, and other documents relating to the country you are visiting.
China Airlines Manage My Booking
Access the China Airlines Manage My Booking portal to update your booking with an array of flight-related services. On the portal, sign in with your Reservation Number / E-ticket number, first name, and last name to manage your CAL booking online. You can use the portal to modify your existing booking, rebook your ticket, view your itinerary, and check your flight status. Flyers can change their flight date and time on the portal whereas they have to contact the airline personnel to change their route. Travellers can also book their seats, special meals, and special services via this online service. Updating your contact information is also possible on this portal.
China Airlines Flight Cancellations
Go to the China Airlines Cancel Flight portal to cancel your travel itinerary. Log in with your booking details, first name, and last name, to access your reservation. This portal allows you to cancel the selected flight segment up to 3 hours before flight departure. If you want to cancel your reservation after checking in online via this portal, you have to first cancel online check-in before cancelling your booking. If you are not eligible to cancel your booking online or facing technical issues, you can contact the CAL support desk representatives. In cases where the Carrier has to cancel your flight due to extenuating circumstances, you will be provided with alternative travel options; you can apply for a refund if you do not accept the same.
China Airlines Flight Change Policy
China Airlines provides flyers with the option of modifying their reservations. Access the China Airlines Flight Change portal to modify your reservations. Only tickets purchased via the China Airlines website are eligible for flight changes. You can change only your flight date and time online and you have to contact the CAL executives to change your route. Depending on your fare type, the airline will charge reissue charge fees or not levy any rebooking fees. The system will automatically calculate the fare difference when you want to change your flight and you have to pay the same along with the service charge to confirm your new reservation.
China Airlines Refund Policy
Apply for a refund on the China Airlines refund portal. You can submit your refund request on the portal when you have booked via the China Airlines airport ticketing counter, downtown ticketing office, website, or Call Centre. If you have purchased your ticket from a travel agent, contact them for a refund. You can apply for a refund on the following day and until 2 years from the ticket issue date. If you paid for your China Airlines ticket via credit card, the airline will reimburse the refund amount to the same credit card. In case you purchased your ticket via cash, the Carrier will ask you for your bank details to initiate the refund process. The refund amount is processed within 7 working days normally, although the refund duration could vary on a case-per-case basis.
China Airlines Baggage Allowance
On China Airlines flights, your fare type determines your carry-on baggage and checked baggage allowance.
As far as cabin baggage on long-haul flights to Europe is concerned, Economy and Premium Economy fares include 1 carry-on baggage up to 7 kg while Business fares include 2 carry-on baggage up to 7 kg each. Cabin baggage has to be stored beneath the seat or in the overhead bin. If your carry-on baggage cannot be stowed inside the cabin, the airline will check in the baggage. The maximum dimensions permissible for each item of carry-on baggage is 56 cm * 36 cm * 23 cm. Along with carry-on baggage, travelers are allowed to bring 1 personal item, including a laptop, a small briefcase, an umbrella, or personal clothing.
When it comes to checked baggage on long-haul flights to Europe via China Airlines, Business Class ticketholders are entitled to 2 items with each bag weighing up to 32 kg, Premium Economy Class passengers can carry up to 2 items of checked baggage up to 28 kg each, and Economy Class flyers can bring 1 item of checked baggage up to 23 kg.
Important Links
China Airlines Manage My Booking
China Airlines online check in
China Airlines Official Website
Disclaimer
Connectdesk.co.uk provides China Airlines-related details but the Top-listed Helpline is our help & sales team. Connectdesk.co.uk is not an airline or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.