About China Southern Airlines
China Southern Airlines (CSN) is the largest Chinese air carrier that has its headquarters based in the Baiyan district in Guangzhou of the Guangdong Province of China. The origins of CSN go back to 1st July 1988 when it was established after the Chinese government decided to decentralize CAAC Airlines. Over the years, CSN went to become one of China’s Big Three carriers; Air China and China Eastern Airlines are the other two large-sized Chinese airlines. The two main hubs of CSN are located at Beijing Daxing International Airport and Guangzhou Baiyun International Airport. The CSN network includes about 193 destinations and 35 countries globally to cover Asia, China, Europe, the Middle East, America, and Oceania. CSN has been operating its frequent flyer program, Sky Pearl Club, in partnership with American Airlines since the year 2019.
| China Southern Airlines Information | |
|---|---|
| Full Name | China Southern Airlines Company Limited |
| Founded | 1 July 1988 |
| IATA Code | CZ |
| ICAO Code | CSN |
| Parent company | China Southern Air Holding |
| Destinations | 229 |
| Fleet size | 661 |
| Headquarters | Guangzhou, Guangdong |
| Website | https://www.csair.com/gb/en/index.shtml# |
China Southern Airlines UK Contact Details
The China Southern Airlines (CSN) United Kingdom Reservations Desk helpline is 0044-(0)203-668-0866 and the airline Overseas Hotline is +86 4008695539-1-2. Speak to the CSN representatives to book your flight tickets to and from the UK. On international flights, China Southern Airlines has a host of fares for you to take your pick from. The First Class cabin has cocoon-designed seats with recliner options, along with unlimited in-seat entertainment channels. As a Business Class passenger, you can unwind in spacious seats that double up as fully flat beds, with a host of entertainment options. In the Premium Economy Class and Economy Class cabins, flyers are treated to appetizing in-flight meals and superlative customer service, accompanied by non-stop in-seat entertainment.
Speak to the airline staff to know about the various CSN policies and for other flight-related inquiries. If you want to book a special meal on your CSN flight, you can get in touch with the airline team. The airline entertains your special meal requests up to 48 hours before scheduled departure on international flights. You can make your meal reservation via the China Southern Airlines official website. The airline offers its meal booking service at no cost. However, you must book your special meal before checking in. Each passenger is entitled to book only one special meal per flight. Note that the airline cancels your booked meal in case of flight changes and ticket exchanges or refunds. You can rebook your special meal if your new flight meets the airline rules. On the other hand, if your new ticket does not meet the airline rules, then you will be served the normal meals that are provided by the airline. The airline permits you to change or cancel your reservation after logging in if required.
Even you can reach out to the China Southern representatives to know about the various ways of checking in to your flight. The airline offers a variety of check-in options: Online Check-in, Kiosk Check-in, Mobile Check-in, Wechat Check-in, and SMS Check-in.
To know about international boarding procedures when travelling on China Southern flights, you can talk to the airline team too. Once you arrive at the airport to board your China Southern international flight, you must head to the China Southern airport counter to check in your baggage and collect your boarding pass. The airport authorities will check your flight ticket, visa, and passport before issuing your boarding pass. You must reach the airport at least 120 minutes before flight departure. The timeline given to passengers to board the aircraft varies from 45-60 minutes before departure time, depending on your destination.
For information about the China Southern elderly passengers services, you can even get in touch with the airline executives. Passengers with limited mobility and over 65 years who require special equipment are required to inform the airline personnel about their requirements at the time of booking. China Southern provides ground drop-off and pick-up services for elderly passengers. Moreover, senior travellers can avail of the wheelchair service to and from the boarding gate. Also, as per the China Southern guidelines, elderly people have to be accompanied by a companion during the check-in process. Moreover, a person has to come to the airport at the arrival airport to pick up senior passengers.
| China Southern Airlines UK Contact | |
|---|---|
| China Southern Airlines UK Contact Phone | 0044-(0)203-668-0866 |
| China Southern Airlines Help Center (Heathrow Airport) | +44 20 8745 4563 |
| China Southern Airlines Baggage Inquiry | 0044-(0)2087456159 |
Email
Reservation Service:lonreservation@csair.com
Group service:longroup@csair.com
Sales service:lonsales@csair.com
China Southern Airlines London Office
World Business Centre Two Newell Road
London Heathrow Airport
Hounslow, Middlesex TW6 2SF
United Kingdom
China Southern Airlines Airport Office
London Heathrow Airport
Room 4007 North East Extension Terminal Four
London Heathrow Airport
London TW6 3XA
United Kingdom
China Southern Airlines Seat Reservation
When flying with China Southern Airlines, you can reserve your seat via the seat reservation online portal. On the portal, only passengers with e-tickets can book their seats from the time of ticket purchase until 1400 hours one day prior to the departure date. To select or change your seat online, you have to first sign in to the portal with your ticket number/reservation reference/certificate number, given name, and surname. Thereafter, you should access the interactive seat map and reserve your seats among the available ones. The ones marked “Locked” or “Occupied” are not open for reservation. Travelers who have booked their seats via the CNP portal are required to check in online one day before scheduled departure or check in at the airport one hour before departure time.
China Southern Airlines Check-In Information
China Southern Airlines requires ticketholders to check in online or at the airport counter. If you are boarding a CSN flight from London Heathrow Airport, you can check in online from 1400 hours one day before scheduled departure until 60 minutes before flight take-off. As your first step to the web check-in process, you have to go to the CSN online check-in portal and log in to your account. Once you are signed in, only follow the system instructions to check in to your flight. After checking in online, make sure to arrive at the airport early if you have checked baggage. Passengers are also advised to carry all the relevant travel documents to the airport and reach the boarding gate at least 30 minutes before departure time.
China Southern Airlines Manage My Booking
The China Southern Airlines Manage My Booking online portal for UK passengers is equipped to conduct an array of tasks. On the portal, you can check the status of your flight after you enter your flight number and destination airport. Passengers can even modify their reservations by signing in to their online account. In addition to that, you can update your booking with various travel-related services including travel insurance, special meals, and extra baggage. Changing your seat and checking in online to your flight are among other tasks that you can perform on the portal. In case you are unable to manage your booking online, contact the airline Client Relations team to reserve your seat, order special meals, and purchase additional baggage.
China Southern Airlines Flight Cancellation
China Southern Airlines has the right to cancel flights due to extraordinary circumstances. When the Carrier cancels your flight, the airline representatives will inform you about the update. You also become eligible for a full refund of the fare amount in case of involuntary changes. Talk to the airline team to also know your eligibility for compensation when your flight is cancelled because of extenuating situations. Alternatively, you may want to cancel your CSN reservation because of a change in your travel plans. In such cases, you should access the CSN portal to initiate the flight cancellation process. You will then be refunded in accordance with your fare provisions.
China Southern Airlines Flight Change
There may be times when China Southern Airlines is forced to change your flight reservation due to flight delays or cancellations. Here, the Carrier organizes alternative means of transportation to take you to your destination. If you do not accept the change, you can request the airline to change the flight once for free. In cases where you want to voluntarily change your flight date and time, you should contact the CSN executives who will recalculate your fare. Passengers have to pay the fare difference, along with taxes and applicable fees, if the new fare is higher than the original fare. Access the CSN online portal to change your flight date and time.
China Southern Airlines Refund
Depending on whether you are applying for refunds on unused CSN flight tickets due to voluntary or involuntary changes, China Eastern Airlines processes your refund requests. In case of involuntary refunds, your fare provisions will apply, which means the Carrier will deduct fees and taxes before providing the refund. The person whose name is mentioned on the ticket is entitled to receive the refund. If another person has paid for the ticket, then they will be eligible for the refund. The concerned person has to show his/her valid identity proof to claim the refund. Only refund requests submitted within 13 months from the date of travel or ticket issuance will be accepted by the airline.
China Southern Airlines Baggage Allowance
As per your fare class, China Southern Airlines calculates your baggage allowance.
Where cabin baggage for international CSN flights is concerned, First Class and Business Class fares include 2 pieces of cabin baggage with the permissible maximum weight of each item fixed at 8 kg whereas Premium Economy and Economy ticketholders can bring 1 item of cabin baggage up to 8 kg. Personal items, in addition to carry-on baggage, are allowed, including a handbag, a briefcase, or a small computer bag. Passengers have to store their carry-on items in the closed baggage storage section or under the passenger’s front-row seat.
The checked baggage allowance on CSN flights to Europe for the different fares is seen herein:
First Class: up to 3 pieces, with each item not weighing more than 32 kg each
Business Class: up to 2 pieces with each item not weighing more than 32 kg each
Premium Economy Class: up to 2 pieces with each item not weighing more than 23 kg each
Economy Class: varies between 2 pieces of 32 kg each and 1 item of 23 kg, depending on your travel route
Important Links
China Southern Airlines online check-in
China Southern Airlines Official Website
Disclaimer
Connectdesk.co.uk provides China Southern Airlines-related details but the Top-listed Helpline is our help & sales team. Connectdesk.co.uk is not an airline or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.