About Icelandair
Icelandair is the flag air carrier of Iceland and its headquarters are based at Keflavík International Airport, which is near Iceland’s capital city Reykjavik. Being part of the Icelander Group, Icelandair operates from its main hub at Keflavik International Airport. Icelandair connects Iceland with several European and North American destinations. Saga Club, the frequent flyer program of Icelandair, offers a range of benefits to the loyal clients of the airline.
The origins of Icelandair date back to the year 1937 when Flugfélag Akureyrar was incorporated in Akureyri on the northern coast of Iceland. The year 1938 marks the commencement of the airline operations. The airline was rebranded as Flugfélag Íslands (meaning the Flight Company of Ireland) in the year 1940. Later, the airline was renamed as Iceland Airways for international purposes. The merger between Flugfélag Íslands and Loftleiðir took place in the year 1979 and the new airline was named Icelandair.
| Icelandair Information | |
|---|---|
| Full Name | Icelandair |
| Founded | 3 June 1937 |
| IATA Code | FI |
| ICAO Code | ICE |
| Parent company | Icelandair Group |
| Destinations | 60 |
| Fleet size | 47 |
| Headquarters | Reykjavík Airport, Iceland |
| Hub | Keflavík International Airport |
| Website | www.icelandair.com |
Icelandair UK Contact Details
The Icelandair UK support desk executives are reachable by dialing the +44 20 7874 1000 helpline. The working hours of the customer service desk are between 0700 hours and 2100 hours from Monday to Saturday.
In the case of flight cancellations, you can talk to the airline team to learn about the refund policy of the airline. In the event of your flight being cancelled, you can opt for a Travel Credit Voucher or a refund. The airline officials will send you a link in your cancellation mail for you to submit your claim. Get in touch with the airline staff if you have not received the cancellation mail. On the other hand, if you want to cancel your flight, you have the option of cancelling your flight and applying for a Travel Credit Voucher. If you have a Travel Credit Voucher, you can make flight bookings 3 years from the date of issue and travel 1 year from the booking date.
The Icelandair team is also available to process any of your refund requests if your baggage is damaged or delayed. In the case of damaged baggage, you must report the matter to the airline authorities within 7 days of travel. When submitting your claim for damaged baggage, you have to provide a picture of the damaged item and other requisite item details.
Even if you want to make group bookings, you can call the airline representatives to know about the group booking policy of the airline. Icelandair accepts group bookings for 10 persons or more. Reach out to the helpline executives for the “Group Booking” form. After filling in the mandatory details in the form, the airline personnel will get in touch with you within 3 business days.
The airline team invites companies to enter into a corporate travel agreement, too. The airline looks after your corporate travel requirements, then. As part of this arrangement, the airline appoints a dedicated travel consultant in the Sales Department to cater to your company’s travel needs. Right from quoting the best fares to planning your travel schedule to making your bookings, your travel consultant handles them all.
To know more about Icelandair’s inflight magazine and meals onboard, you can contact the helpdesk staff. Stopover is the inflight magazine of Icelandair and Saga Kitchen is the catering service of the airline. The airline officials, also, provide more information about the in-flight entertainment system of the airline.
| Icelandair UK Contact | |
|---|---|
| Icelandair UK Customers Help Team | +44 20 7874 1000 |
| Manchester Airport Contact Helpline | 084 4811 1190 |
Icelandair UK Office Address: Building 558, Shoreham Road West, London Heathrow
Opening Hours
Monday–Sunday 7:00 AM–9:00 PM GMT
Important Links
FAQs
Q. What is the customer helpline of Icelandair?
A. To talk to the Icelandair team, you have to dial the +44 20 7874 1000 helpline. The airline representatives are available to answer your queries from 0700 hours to 2100 hours EST (Eastern Standard Time) on all days. You can reach the Icelandair executives if you want to book More Legroom seats onboard the airline flights. Note that you cannot avail of the More Legroom seats on domestic flights and flights to Greenland. Also, the prices of the More Legroom seats vary as per your seat type and route. Moreover, you cannot transfer or apply for a refund after booking More Legroom seats; only in some cases, the airline grants refunds on More Legroom seats.
Q. How do I request mobility assistance when flying with Icelandair?
A. For specially-abled passengers, Icelandair offers reduced mobility services. If you’ve booked an Icelandair flight and want mobility assistance, you should contact the airline client relations team at least 48 hours before departure time on the helpline +44 20 7874 1000 between 0700 hours and 21 hours EST (Eastern Standard Time) on all days. You can request the airline staff for a wheelchair if you’re not travelling on your own. The airline cabin crew assists differently-abled passengers who require wheelchairs at the airport, during flights, and after flights.
Q. Can I select seats on Icelandair flights?
A. On international Icelandair flights that are bound to Europe and North America, Economy Standard and Economy Flex ticket holders enjoy the seat selection option. On the other hand, Economy Light tickets do not include the seat selection option; the airline assigns them seats free of charge. Also, for the Saga Premium and Saga Premium Flex fares, seat selection is included in the fare. If your fare offers the seat selection option, you can choose your seat at the time of checking in to your flight too. Icelandair offers the online check-in option 24 hours before departure for all destinations.
Disclaimer
Connectdesk.co.uk provides Icelandair-related details but the Popup-listed Helpline is our help & sales team. Connectdesk.co.uk is not an airline or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.