About Virgin Atlantic
Virgin Atlantic (Virgin Atlantic Airways Limited is its trade name) is a British air carrier. The head office of this premier airline is located at Crawley in England. The year 1984 marks the establishment of the carrier under the name British Atlantic Airways; Alan Hellary and Randolph Fields are its co-founders. However, Richard Branson joined the management of the company later on, after which the airline was renamed Virgin Atlantic.
Whereas the main base of Virgin Atlantic is traced to Heathrow airport, its secondary hub is based at Manchester Airport. Asia, the Middle East, the Caribbean, and North America are among destinations that come under its network. The frequent flyer program for its loyal clients is Flying Club.
| Virgin Atlantic Information | |
|---|---|
| Full Name | Virgin Atlantic |
| Founded | 1984 |
| Commenced operations | 22 June 1984 |
| IATA Code | VS |
| ICAO Code | VIR |
| Parent company | Virgin Atlantic Limited |
| Destinations | 32 |
| Fleet size | 41 |
| Headquarters | Crawley, England |
| Website | https://www.virginatlantic.com |
Virgin Atlantic UK Contact Details
The Virgin Atlantic (VIRGIN) UK Customer Care Desk helpline is 0344 209 2722 and +44 344 874 7747. Contact the VIRGIN team to book your flight tickets to and from the United Kingdom. Virgin Atlantic flights offer the choice of Economy (Light, Classic, and Delight), Premium and Upper Class cabins. As part of Economy Class services, you can enjoy superlative personal service, delectable meals, and entertainment galore. Premium Class comes with the benefits of extra legroom, spacious leather seats, and the finest cuisine. As an Upper-Class passenger, you can avail of priority check-in, fully flat beds, private security, a host of entertainment channels, and exclusive access to the Clubhouse.
The travel staff is available 24*7 to address any of your flight-related queries. You can call the airline team to correct or change the name on your booking. Note that you cannot transfer your ticket to some other person or change your booking completely. You will have to make a new booking, in such cases. However, if you notice a spelling mistake in your ticket, the airline will change it for no cost. The airline officials check whether the name on your ticket and booking is the same as the name on your passport. If you officially change your name, the airline will require support documentation for verification purposes.
Even if you want to rebook your flight, the Virgin Atlantic officials can help you. You will have to fill out the “Rebook my flight” form to rebook your flight. After checking the availability of your chosen destination and travel dates, the airline representatives will update your booking. The fare difference has to be paid by you. The airline executives will send your e-ticket via email.
In addition, if you do know your new travel dates, the airline offers you the option of converting your booking to a Travel Voucher. Keep in mind that you should use the full value of your ticket, for the airline will not offer a refund on the fare difference.
As a reduced mobility passenger, you can get in touch with the Virgin Atlantic team to know about their “Special Assistance” services too. The airport arranges for assistance to specially-abled passengers to reach the aircraft. Disabled passengers can, also, contact the special assistance team of the airline for help on choosing seats that are best suited to their condition.
In addition, the airline officials provide information about special meals served on board. If you want to book a special meal because of dietary, medical, or religious reasons, you should order your meal in advance. The airline processes your special meal requests up to 24 hours before flight departure. To book a Kosher meal, you have to place your order with the airline 48 hours before departure time. Diabetic meals, low-sodium meals, low-fat meals, and low-lactose meals are among your special meal options on Virgin Atlantic flights. Baby meals, child meals, Hindu meals, Jain meals, pureed meals, and Vegan meals are other available special meal options.
| Virgin Atlantic UK Contact | |
|---|---|
| Virgin Atlantic UK Help Center | +44 (0)344 874 7747 |
| Virgin Atlantic Phone | +44 (0)344 8110 000 |
| Virgin Atlantic Group Booking | +44 (0)344 209 7703 |
| Virgin Atlantic UK Sales Consultant | +44 (0)344 209 7705 |
| Virgin Atlantic Booking Phone | 0344 209 2722 |
Virgin Atlantic Office Address
Virgin Atlantic Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF
UK sales Opening Hours
Opening hours: 9 am – 2 pm Mon – Fri
Virgin Atlantic Seat Selection
When travelling with Virgin Atlantic, you can book your seat at the time of booking or after the booking. Access the VIRGIN Manage My Booking platform to choose your seat online after you have booked your flight. You can also contact the Virgin Atlantic team and share your flight details to book your seat in advance. With Economy Light and Economy Classic fares, you can select a standard seat during the online check-in process or you can book your seat in advance for a fee. Premium Class and Upper-Class travellers can choose their Premium seats and Upper-Class seats, respectively, at any time before flight departure free of cost. In case of group reservations, an online request has to be submitted to choose the seats of group members on the flight.
Virgin Atlantic Check-In Information
Virgin Atlantic offers passengers 3 options to check in to their flight: online, via the mobile app, and at the airport. The VIRGIN online check-in service is available between 24 hours and 70 minutes before scheduled departure on the link, click here. Upon checking in online, you have to print your boarding pass or download it on your phone. If you are unable to print your boarding pass, you can do so at one of the airport’s automated kiosks or bag drop desks. During the VIRGIN online check-in process, you can also add baggage and Advance Passenger Information (API), upgrade your travel class, and select or change your seat. If you want to check in to your VIRGIN flight at the airport, you have to arrive at the airport early; the VIRGIN airport check-in counters close 60 minutes before flight departure.
Virgin Atlantic Manage My Booking
Go to the VIRGIN Manage My Booking on the website to manage your booking online. From viewing your itinerary to selecting your seats to purchasing additional baggage, this platform is equipped for them all. Simply log in with your “Booking Reference Number or Ticket Number” and “Last Name” to make any flight changes or special requests. Your Booking Reference Number and Ticket Number are stated in the booking confirmation email. Any modifications made to your booking will be notified via an email to your registered email address. Passengers can also use the Virgin Atlantic mobile app or contact the airline contact centre to manage their booking.
Virgin Atlantic Flight Cancellation
Virgin Atlantic could cancel flights due to extraordinary circumstances. In such cases, the airline will make efforts to arrange alternative travel arrangements or you have the right to apply for a refund upon refusing the same. When VIRGIN cancels flights, you may also be eligible for compensation in some cases. In case you cancel your Virgin Atlantic flight, you will obtain a refund depending on your fare. For any flight cancellations made within the 24-hour window, you can expect a full refund. Economy Class tickets are non-refundable after the 24-hour grace period. Premium-class travellers have to pay a cancellation fee if they cancel their flight after the expiry of the 24-hour cancellation period. Upper-class tickets are fully refundable if flights are cancelled at least 2 days before scheduled departure; thereafter penalties are imposed for flight cancellations.
Virgin Atlantic Rebooking
Unforeseen situations can lead you to change your travel plans. The Virgin Atlantic flight change policy allows customers the option of modifying their flight dates via online and offline modes. For making flight changes online, you should access the VIRGIN Manage My Booking platform after entering details including your “Booking Reference Number / Ticket Number” and “Last Name”. After signing in to your account, you can select the relevant flight and make the necessary adjustments. You will receive a verification email or phone call to confirm your flight changes. Travelers cannot make changes to their VIRGIN reservation if the flight departure time is less than one hour away. Virgin Atlantic charges flight change fees as per your fare type. In case the new flight is costlier than the original flight, passengers are required to pay the difference in fare.
Virgin Atlantic Refunds
The Virgin Atlantic refund policy varies as per your travel class. With an Economy Light Class ticket, you will not be entitled to a refund after the expiry of the 24-hour grace period. The Economy Classic and Economy Delight fares are eligible for a refund after deducting the applicable cancellation fee. While offering more flexibility than Economy fares, Premium fares are refundable with lesser deductions. Upper-class fares are fully refundable (penalties may apply) notwithstanding whether you cancel before or after flight departure. To submit your VIRGIN refund request, you are advised to fill in the details on the Online Refund Application Form available on the link, click here and submit the same thereafter. Virgin Atlantic issues refunds in the original payment mode and within 14 days of refund application submission.
Virgin Atlantic Baggage Allowance
Your fare class determines your cabin baggage and checked baggage allowance on Virgin Atlantic flights.
As an Economy Class (Light, Classic and Delight fares) traveller, your cabin baggage allowance includes 1 bag weighing up to 10 kg. Upper-class passengers can bring up to 1 item of cabin baggage, with the maximum weight of each bag fixed at 12 kg and the combined weight of both bags fixed at 16 kg.
When it comes to checked baggage allowance, Economy Light passengers have no free cabin baggage allowance. Economy Classic and Economy Delight fares come with a free checked baggage allowance of 1 bag not weighing more than 23 kg. Premium Class travellers and Upper Class passengers can bring 2 items with a maximum weight of 23 kg each and 2 items with a maximum weight of 32 kg each respectively.
Important Links
Virgin Atlantic Manage My Booking
Virgin Atlantic online check-in
Virgin Atlantic Official Website
Disclaimer
Connectdesk.co.uk provides Virgin Atlantic-related details but the Popup-listed Helpline is our help & sales team. Connectdesk.co.uk is not an airline or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.